FREQUENTLY ASKED QUESTIONS

If you have a question, please look through our list of frequently asked questions below. If you still can't find an answer to your question, then please contact us and we'll be happy to help you.

No we are not a hotel but a high quality student accommodation provider that offers great facilities for reasonable prices. We accept non students for short stays only.
We have 24-hour reception so just produce your booking reference and we can take it from there.
You can check in from 15:00 p.m.
You have until 10:30 a.m. to check out.
We provide a full kitchen pack and appliances, all bedding, towels, tea and coffee, toiletries and a hair dryer.
You can cancel free of charge until 14 days before arrival. If you decide to cancel within the 14 days before your arrival date, you will be charged the total price of your booking. Refunds on cancellations can take up to 28 days to process.
Yes of course, all our guests are very welcome.
We do in York but not Cambridge. Please call 0333 344 4047 to check availability. There is a charge of £5 per day, per space.
All our rooms and internal areas are strictly no smoking. We have a smoking area in the courtyard if you would like to smoke. If evidence of smoking is found in your room then we may charge a £50 extra cleaning fee to your card used to make the booking.
As Student Castle is a student accommodation provider unfortunately we cannot accept any guests under the age of 16.
Unfortunately, we cannot allow pets into the accommodation.
We know that accidents happen! If you damage something then please let us know at reception and we will check it out. We reserve the right to charge a deposit against damages for some groups of £50 per person. This is payable at check in.