PRIVACY & COOKIES POLICY

This privacy policy governs the collection, storage and use of personal information collected by us, Student Castle Limited, via our website at www.studentcastle-shortstay.co.uk (the "Website"). It provides you with details about the personal information we collect from you (whether as a visitor to our Website or if you stay in our accommodation), how we use your personal information and your rights to control personal information we hold about you. Please read this privacy policy carefully – by accessing or browsing this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website.

This privacy policy was last updated on 7 July 2016. Please check back regularly to keep informed of updates to this privacy policy.

  1. Who we are

    Student Castle Limited is a company registered in England and Wales (registration number 07119911), whose registered office is at 70 High Street, Fareham, Hampshire PO16 7BB. We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws from time to time. If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us by any of the following means:

    • Post: Third Floor, 16 D'Arblay St, London W1F 8EA
    • Email: sc-shortstay@studentcastle.co.uk
  2. The personal information we collect about you

    When you access and browse this Website (including when you submit personal information to us through data entry fields on the Website), we may ask you to submit the following information via the Website's registration pages:

    • your name;
    • your postal address;
    • your phone and e-mail details;
    • material submitted by you to us including, but not limited to, answers to questions on surveys or registration forms;
    • debit/credit card information for transactions.

    Your use of our Website may also result in cookies being placed on your browser. Please see the section on cookies below for more information.

  3. How we may store and use your information

    We (or third party data processors acting on our behalf) may collect, store and use your personal information listed above for the following purposes:

    • to make this Website available to you and to provide you with content which is tailored to your individual tastes;
    • to provide you with services that you request via the Website;
    • to complete any payments you make through this Website or offline;
    • where you have given us your consent, to contact you (including by SMS and e-mail) with products and services which we think may interest you;
    • where you have given us your consent, to disclose your personal information to carefully chosen third parties so that they may contact you (including by SMS and e-mail) with products and services which they think may interest you.

    We will not disclose, sell or rent your personal information to any third party for marketing purposes unless you have consented to this. If you do consent but later change your mind, you may contact us and we will cease any such activity.

    However, if a third party acquires all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. We may also disclose your personal information to third parties where we feel that we are required to do so by applicable law, including to a governmental body and/or law enforcement agency.

    Finally, we may also collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.


Cookies

This Website uses cookies to collect information about you. Cookies are small data files which are placed on your computer or device by this Website and which collect certain personal information about you. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.

By continuing to use our Website, you are agreeing to our use of cookies. We reserve the right to modify or amend the use of cookies at any time and for any reason. Any changes will be posted on our Website and will take effect as soon as they are posted. By continuing to use our Website after any changes are posted you are indicating your acceptance of those changes.

Currently, the types of cookie that we use are as follows:

  • Strictly necessary cookies: These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.
  • Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors to our Website and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. We use cookies to compile visitor statistics such as how many people have visited our Website, how they reached our Website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our Website isn't working as it should for particular technologies), how long they spend on our Website, what page they look at etc. This helps us to continuously improve our Website.

Please note that third parties (for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You may change your Website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this Website. For further information about cookies, including how to refuse cookies, please visit www.aboutcookies.org.

Security

Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

Your rights

You have the following rights:

  • the right to ask us to provide you with copies of personal information that we hold about you at any time, subject to a fee specified by law (currently £10);
  • the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and
  • the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.

If you wish to exercise any of the above rights, please write to us (either by post or by e-mail) at the address specified above.

Third party sites

This Website contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through this Website and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.